Refund policy

Returns

We offer a 14-day return window in line with European Union consumer rights. You have 14 days from receiving your order to request a return, for any reason.

To be eligible, your item must be unworn, unused, in its original packaging with all tags attached. You'll need your order confirmation or proof of purchase.

To start a return, email us at pawglo@outlook.com. Do not send items back without requesting a return first — unrequested returns will not be accepted or refunded.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.

Damages & Issues

Inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with photos and we'll make it right at no extra cost to you.

Exchanges

We don't offer direct exchanges. Return your item following the process above, and place a new order separately.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved. Approved refunds are processed to your original payment method within 10 business days. Your bank may take additional time to post it. If more than 15 business days have passed since approval, contact us at pawglo@outlook.com.