Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking once your order ships.

Delivery Times
Delivery times are estimates and vary by location. Once shipped, typical delivery windows are:

United States: 7–12 business days
United Kingdom: 7–12 business days
Europe: 7–15 business days
Rest of World: 10–20 business days

Please note these are estimates, not guarantees. Delays may occur due to customs processing, carrier disruptions, or high-volume periods.

Tracking
Every order includes tracking. You'll receive your tracking number by email once your order has shipped. It can take 24–48 hours after dispatch for tracking to update.

Customs & Import Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages
If your order hasn't arrived within the estimated window, contact us at pawglo@outlook.com and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or issue a full refund.

Incorrect Address
Please double-check your shipping address before placing your order. We're not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you'll be responsible for the cost of reshipping.

Contact Us
For any shipping questions, email us at pawglo@outlook.com.